Introducing Salesforce Log In for Tact

We've upgraded the Tact login experience. Going forward you will simply log in to Tact with your Salesforce credentials, cutting down on the number of passwords you need to keep track of and simplifying your Tact login experience.

We've added some Frequently Asked Questions here, but please feel free to submit a request if you have any questions.

Do I have to do anything to enable this? Nope. If you're an existing Tact user, and you've updated to the latest release, you shouldn't see any changes unless you log out of Tact or your session expires. When you log back in, click on "Connect with Salesforce", enter your Salesforce username and password and you'll be logged into Tact.

What if I can't remember my Salesforce credentials? Click on "Connect with Salesforce", when you see the Salesforce login page, click on "Forgot Your Password" and you'll be taken through the steps to reset your password in accordance with your company's security policy. 

What if I change my Salesforce password? Changing your Salesforce password will not necessarily log you out of Tact. If you log out of Tact after you change your Salesforce password, you will need to enter the most recent password to log in.

Will I see any changes? You will need to reconnect with Tact on your connected applications, like Thread, Slack, Webex Teams and SMS. In a conversation that includes Tact, you'll be prompted to "Log in to Tact". Click the link and you'll be taken to the Salesforce log in page. Login with your Salesforce username and password, allow access for Tact and you'll be re-connected.

What if I get an error when I try to log in? Depending on the error, either follow the instructions in the error message or reach out to our support team here at Tact, we're happy to help!