How to troubleshoot if email stops syncing after changing your Exchange password

Update: This issue has been resolved! A fix was released in version 3.20.3. Please be sure you are using the most up to date version of Tact. 

To check which version of Tact you are using, go to More > Settings > Account

If you've noticed that your emails have stopped syncing in Tact after connecting to Exchange using OAuth and then changing your password, this is due to a known issue we are currently working to resolve.

In the meantime, there is a workaround so you can get your emails syncing again. 

You will first need to disconnect Exchange as a data source following these steps: 

1. Tap on the "More" tab

2. Tap on "Settings"

3. Tap on "Data Sources"

4. Tap on "Exchange" 

5. Tap on "Disconnect"

6. Tap on "Delete All Data" 

Once you've disconnected Exchange as a data source, you will need to reconnect Exchange as a data source using OAuth. To do this, you can follow these steps: 

1. Open Tact and tap on the "More" and then tap on "Settings"

2. Tap on "Data Sources" 

3. Tap on "Exchange"

4. Enter your Exchange email 

5. Tap "Sign in"

6. Enter your Exchange password and tap "Sign in"

7. Tap "Accept"

8. Enter your Authentication code and tap "Verify"

To view the step by step process with screenshots, you can reference this article: "How to add Exchange as a data source with two factor authentication"

Reauthorizing Exchange after Updating Tact 

If you were experiencing an issue with your emails no longer syncing and have updated to the latest version of Tact, you may be prompted to Reauthorize your Exchange source. 

1. Enter your email address

2. Tap "Next"

3. Tap "Sign In"

4. Enter your password and tap "Submit" 

You can also refer to the below steps on how to disconnect and reconnect your Exchange source. 

If you're still having issues please reach out to Tact.ai Technical Support at support@tact.ai