Please perform the below steps to get the windows event logs:
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Search for Event Viewer in Start Menu and open it.
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Click on Windows Logs > Application Item
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Wait for a bunch of events to show up in the main-center pane. After that click on Filter Current Log (usually on the right side)
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Select only Critical and Error and then click OK
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Then from the right side "Save filtered log file as" and save the log file and send it to us too.
Also attaching a video file to help you understand how to get the event viewer logs.
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